Golden Picks Support

Need help with the Golden Picks app? We're here to help.

Contact Us

Email: goldenpicks2025@gmail.com

We typically reply within 1–2 business days.

Frequently Asked Questions

How does Golden Picks work?

Each Premier League gameweek you pick one team to back. Teams cost gold based on their odds — favourites cost more. You earn points based on the result: 3 for a win, 1 for a draw, 0 for a loss. Build up your score across the season and compete on global and private league leaderboards.

How much gold do I start with?

Every user starts the season with 400 gold. You can spend it on any team in any gameweek — but choose wisely, once it's gone, it's gone.

What are the bonus power-ups?

Double Jeopardy (2 uses): Doubles the points from a pick — but also doubles the gold cost.
GD Bonus (1 use): Adds the team's raw goal difference from the match to your score.
Handicap Bonus (1 use): Adds +2 to your team's goal difference before scoring.

When does my pick lock in?

Team picks lock 30 minutes before the team's first match of the gameweek kicks off. You'll get reminder notifications 24 hours and 1 hour before lock if you haven't picked yet.

How do private leagues work?

Create a league with a name and password, then share those details with friends. Anyone who joins competes on a private standings table alongside the global one.

I forgot my password.

Tap "Forgot password" on the login screen and enter your email. We'll send a reset link valid for one hour.

How do I delete my account?

Email goldenpicks2025@gmail.com from the address registered on the account, or use the in-app account deletion option in Settings. Your data will be removed within 7 days.

The app isn't working / I found a bug.

Please email us with your username, device model, OS version, and a short description of the issue (a screenshot helps).

Privacy

We only collect the information needed to run the game: username, email, hashed password, and your picks. We never share data with third parties for advertising. Email reset and reminder messages are sent from goldenpicks2025@gmail.com.